Refund Policy

Our goal is to ensure you’re completely happy with your purchase, which is why most of our customers rarely request a refund.

Refund policy will be voided if,

A discounted package has been chosen.
The cancellation has been made due to reasons non-related to the company.
The client is unresponsive or out of contact for more than 2 weeks of project.
Company’s policies, or policy, have been violated.
The creative brief is lacking in required information.
A complete design change has been demanded.
The claim has crossed the given ‘request for refund’ time span.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’, personal reasons or any other reason that do not pertain to the service will not be subject to refund under any circumstances.
12% processing fee will be applicable to all the refunds requested from client side.
No refund can be claimed/processed once after the final agreement have been delivered to you following your request.
Refund and revision explicitly does not apply on items offered free.
In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
In case of Private Label, refunds will not be entertained once client has shared positive approved PL product.
Refund will not be applicable on the work outsourced by third party.

Amazon Refund Policy:

Client is eligible to submit refund request in case of service delivery failure from Service Provider if all the Pre-requisites were provided by the client in due time.
Refund is not applicable if Client fails to fulfill what is required (Business Information, Personal Information, Store Information and Essential Required Data and Documents) after the contract has been made and work has been started.
Service Provider is not responsible for any mishap occurs due to Client’s bad history of business on amazon, leading to Account Suspension.
Refund request will be processed within 30 working days when it is requested. (If applicable)

See What Our Client Says

Don’t take our word for it. Trust our customers.

The level of customer support I received from TheEcomArena has been outstanding. Team has been consistently responsive, knowledgeable, and eager to assist. I highly appreciate the team efforts.

TheEcomArena's product sourcing capabilities have exceeded my expectations. The range and quality of the products available through your platform have allowed me to diversify my product portfolio effectively.

TheEcomArena's marketing support has been instrumental in boosting the visibility and sales of my products.

I am extremely satisfied with my experience working with TheEcomArena. Your dedication to providing top-notch service, along with the comprehensive support and resources, has undoubtedly contributed to the growth and success of my ecommerce business.

Success
Stories

Let Our E-commerce Success Stories Speak for Themselves! Numerous businesses and social platforms have witnessed significant benefits by leveraging our top-notch e-commerce expertise. Our solutions have enabled them to achieve maximum profit margins and expand their customer base. Join the ranks of our successful clients and experience the transformative power of our quality e-commerce services.